No response from customer service

I have sent 2 emails and have not heard back for several days.
I have gadgettrack properly installed on my iPhone and iPad. I purchased the ap on Thursday July 12 and installed it on both devices and registered both devices. I then went to settings on the iPhone and purchased the photo option. It did not transfer to my iPad so I purchased it again on my iPad.
I also set both devices to track at 1 minute intervals. I turned tracking on for both devices.
I have read all of your faqs and also downloaded and read the guides.
When I tested the product on my iPhone it generated a few reports but very sporadic and certainly not at one minute intervals. And then it inexplicable stopped reporting. It also only sent a couple of pictures although the phone seemed to take several pictures. I then tried to test the iPad with much the same results except for the fact that it never did take any pictures or send any pictures. I then disabled tracking on both devices and emailed support.
Last night I tried again to test the tracking on the iPhone. I only got it to generate a couple of reports and send one picture and then it stopped working again.
One thing I wouLd like to know is what is supposed to trigger it to take a picture?
This seems like it could be a great ap if you can help me to get it working consistently. If not then it is worthless to me and I would like a refund of the cost of the ap as well as both photo add ons.
One other concern is that the reports generated were time stamped incorrectly. They were several hours ahead.
I also had my daughter purchase the ap of her iPhone and the photo add on so we would like that refunded also if we cannot resolve this.

Mybaker about GadgetTrak, v2.5